Hey, I use this program and it is awsome. Way ahead of any other chat I have used. It can really help your business. I have an small car business. I am able to collect the contact information from almost every visitor on my site. It installs on every page of my site and the chat conversations follow the visitor as I am able to follow the visitor through my site.It has live video and sound. The client can even talk to the operator and they can see each other like a video conference phone